Presentation given by Darren Harris at the 2009 Joshua West conference
Summary:
- Using portals as web browsers
- Ensuring continued interest by internal users
- Creative design techniques and navigating content
- Consistent delivery of material
- Dynamic tags, emergent and imposed impressions on delivery
Usual features:
- Single point of entry and sign on
- Integration of multiple systems
- Personalization and different access rights
- Centralization of information
- System Manageability
- Audit trails and accountability
Usual content:
- Content Management System
- Human Resource Systems
- Document Management System
- Collaboration Software
- Customer Relationship Management
- Business Intelligence
Content Management System
- WYSIWYG multimedia rich page authoring
- Content versioning with roll-back
- Content review and approval
- Templating
- Analytics
- Replication facilities
- Content ownership and security
- Audit trails
Human Resource Systems
- Employee details management
- Online leave management
- Appraisal management
- Skill development management
- Recruitment management
- Resource management
Document Management Systems
- Access to company wide documentation
- Version control
- Access control
- Review and authorisation
- Categorisation
- Search facilities
Collaboration Software
Intranet Portals are more often being used as tools for collaboration. Sharing of ideas, issues, experiences, business activities, problems, and the like is very powerful.
Since a company is often more effective with a successful flow of information, an Intranet Portal may be the only way to go.
- Online chat
- Discussion Forums
- Document collaboration
- Voting booths
- Calendaring
- Knowledge Management
- News
- Suggestion box
Customer Relationship Management
System to organise and track customers and prospective customers.
Stores customer information, and the businesses interactions with the customer.
Used to target marketing and implement a quality client service.
Business Intelligence
Business Intelligence is the process whereby a business analyses its activities in order to improve its processes. Systems include:
- Data mining
- Research
- Budgeting
- Forecasting
- Performance management
- Benchmarking
- Analytics
- Reporting
Example dashboard