Presentation given by Darren Harris at the 2009 Joshua West conference


  • Using portals as web browsers
  • Ensuring continued interest by internal users
  • Creative design techniques and navigating content
  • Consistent delivery of material
  • Dynamic tags, emergent and imposed impressions on delivery

Usual features:

  • Single point of entry and sign on
  • Integration of multiple systems
  • Personalization and different access rights
  • Centralization of information
  • System Manageability
  • Audit trails and accountability

Usual content:

  • Content Management System
  • Human Resource Systems
  • Document Management System
  • Collaboration Software
  • Customer Relationship Management
  • Business Intelligence

Content Management System

  • WYSIWYG multimedia rich page authoring
  • Content versioning with roll-back
  • Content review and approval
  • Templating
  • Analytics
  • Replication facilities
  • Content ownership and security
  • Audit trails

Human Resource Systems

  • Employee details management
  • Online leave management
  • Appraisal management
  • Skill development management
  • Recruitment management
  • Resource management

Document Management Systems

  • Access to company wide documentation
  • Version control
  • Access control
  • Review and authorisation
  • Categorisation
  • Search facilities

Collaboration Software

Intranet Portals are more often being used as tools for collaboration. Sharing of ideas, issues, experiences, business activities, problems, and the like is very powerful.

Since a company is often more effective with a successful flow of information, an Intranet Portal may be the only way to go.

  • Online chat
  • Discussion Forums
  • Document collaboration
  • Voting booths
  • Calendaring
  • Knowledge Management
  • News
  • Suggestion box

Customer Relationship Management

System to organise and track customers and prospective customers.
Stores customer information, and the businesses interactions with the customer.
Used to target marketing and implement a quality client service.

Business Intelligence

Business Intelligence is the process whereby a business analyses its activities in order to improve its processes. Systems include:

  1. Data mining
  2. Research
  3. Budgeting
  4. Forecasting
  5. Performance management
  6. Benchmarking
  7. Analytics
  8. Reporting

Example dashboard