Software support
Help Desk Support: Send through tickets to the support helpdesk for errors, user issues.
Server support: Monthly hosting and support, yearly hosting and support and software as a service are available packages.
Technical Support Levels:
- Basic support for common issues and questions.
- More in-depth technical support, often involving developers.
- Advanced support, usually involving senior developers who can address complex issues or bugs.
Account Manager: Where the helpdesk is unable to help, your client support manager is your point of contact helping to streamline communication and ensure client satisfaction.
Online Resources: Training material, FAQ pages.
Training and Onboarding: Clients receive initial training to support you in the use of the software.
SLAs: These agreements define the expected response times, resolution times, and availability of support, setting clear expectations for both parties.
Customization Support: Customised support packages for specific designed intranet projects.
