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Knowing, understanding and predicting what your customers want and will want in the future is vital to the success of any business enterprise. Customer relationship management or CRM software designed to focus on evolving customer relations. This software is directed to help you anticipate and cater for the needs of a company or business’s current and…

The Process Of Managing Potential Customers Using Lead Management Software The management of customers before a sale is concluded is just as critical as the after sale process. Lead Management is the process of communicating with leads, categorizing them and transforming leads to customers. Lead Management Software systems are utilized to facilitate regular communication with…

The latest techno buzz words doing the rounds are workflow processes and workflow software. What are they and who uses them? As the name implies workflow programmes are designed to increase the productivity and efficiency of an individual computer or a computerised network. This software can be used by anyone looking…

Central to the SETA skills submission process are two important reports. The workplace skills plan (WSP) and the annual training report (ATR). These reports are submitted as one document covering the skills process within an organisation. Their submission to the relevant SETA (Sector Education Training Authority) attests to that organisation fulfilling this…

SAQA course management recommendations have not introduced anything alien and new with regards to how unit standardised courses should be run and managed. Especially when one considers that there are an infinite number of subjects and as many courses that can be potentially developed. The tried and tested methods of project…

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